Terms and Conditions
Our terms and conditions describe our policies and procedures and outline the contractual relationship between you and Wrea Head Holiday Cottage LLP.
When making a booking you are entering into a contract with Wrea Head Holiday Cottage LLP. Before doing so we request that you please read our terms and conditions set out below. The person booking the accommodation must be over 18 years of age and agree that your booking is for the sole purpose of providing self- catered holiday accommodation. Upon booking it is assumed that all members of your party agree to the terms and conditions.
We can accept bookings via our website, email or phone. Please note if using email to make a booking we cannot guarantee these are picked up immediately therefore we do suggest either going through our website or phoning us on 01723 375844.
A 30% non-refundable deposit is required in order to secure your booking. We will then send a booking confirmation to you confirming your booking and any monies paid. Please check the confirmation and advise us immediately of any required amendments.
Should we believe that a booking is in breach of our terms and conditions we do reserve the right to cancel the booking and will notify you in writing.
A 30% non-refundable deposit is required to secure your booking with the balance due within 60 days before arrival (for all 2021 bookings this has been temporarily reduced to 30 days however will return to 60 days from 1st January 2022), for which we will contact you.
Should you book within 60 days of your arrival date (30 days for all 2021 bookings) then the full amount is due upon booking and is non-refundable.
Please note we only accept card payments, cheques and BACS. Regrettably, we cannot accept cash as payment for your booking.
If you do not pay your remaining balance upon request as stipulated above, then we reserve the right to cancel your booking and any monies paid will be non-refundable. Should we have to cancel your booking for any reason then we will refund all monies paid.
Should you wish to cancel your booking please inform us as soon as possible. Alternatively, should you wish to make any alterations please inform us within 30 days of your booking.
For all bookings we do recommend that you take out an appropriate travel insurance policy. Please note we do not provide travel insurance nor endorse any particular providers.
COVID Cancellation policy
Should we be closed as a result of a national lockdown then we can offer a credit of the amount paid to be used within 24 months of your booking or alternatively a refund of any monies paid. This would also apply should you legally not be allowed to travel as a result of local restrictions in your area (i.e. tier system) according to current legislation at the time.
The above only covers local and national lockdowns. It does NOT cover you or any members of your party should you be unable to travel if any one of you were to fall ill with COVID or have to self-isolate. In this instance we would require that you take out relevant travel insurance and our standard cancellation policy would then apply.
Standard Cancellation Policy
If the booking is cancelled, not as a result of local or national government lockdowns, less than 60 days before arrival (temporarily reduced to 30 days for all 2021 bookings) then a charge equal to the full booking amount will be made. If the booking is cancelled 60 or more days before arrival (temporarily 30 days as above) then a charge equal to 30% of the stay will be made.
We do advise in such instance that you take our relevant travel insurance to cover you for the above.
If you have to cut short your stay, regrettably we cannot offer any refund unless we can re-let your booking.
Should we be able to re-let your booking, either all or in part, we will refund the amount we have re-sold accordingly (i.e. should you have booked 7 nights and we have re-sold 4 nights then we will refund the 4-night amount).
Please note Wrea Head Holiday Cottage LLP cannot be held legally responsible for any compensation should we fail to carry out our responsibilities to you as part of our contract from any events beyond our control including floods, acts of terrorism, fire, malicious damage, sudden accidents, breakdown of equipment, war or riot.
Checking in and out
Check in time is no earlier than 16:00 (UK time). This allows us to thoroughly clean and prepare each cottage in between guests.
Check out is no later than 10:00 (UK time) to allow us to prepare for incoming arrivals.
Upon arrival, please head for reception where we will greet you, from a safe distance, show you the facilities and direct you to your cottage.
We do request that you read all of the information in your welcome guide and complete your pool registration form.
Please note all of our cottages have a no smoking policy. Please ensure all cigarette ends are carefully extinguished and disposed of before entering the properties.
Each cottage has one parking space provided however we have ample room in front of our swimming pool for additional cars. We politely ask that you park considerately of others. Unfortunately, we cannot be held responsible for any damage to vehicles or personally as a result of cars anywhere on our property.
Our facilities are available for our guests to use and enjoy. Please do so responsibly and consider other guests. Please note they are unsupervised therefore used at your own risk. We cannot accept liability for any damage or injury caused through misuse of our facilities. Unfortunately, we cannot allow our facilities to be used by those not staying with us.
Our swimming pool and outdoor hot tub are open daily on a rota-based system. Each cottage will be able to book a slot for each day using the whiteboard outside the swimming pool. Each slot will be 1 hour 15 minutes long. These are unsupervised therefore used at your own risk. We do request that in order to use these facilities, that you sign a swimming pool consent form. We reserve the right to refuse entry should forms not be completed.
Our changing rooms and showers will temporarily be out of action therefore we ask guests to bring robes/towels and arrive ready for the swimming pool. The toilet facility, however, will be open.
Our laundry room will be available however we ask guests are respectful and use hand sanitiser provided upon entry and adopt social distancing measures. Only 1 in at a time.
Our swings are open for guest use however we ask that you sanitise hands before and after usage. Unfortunately, our wendy house will be closed until further notice to minimise any risk.
BBQ’s – these are available upon request. We will set up (you will need your own charcoal) and we will clean down for you after. We ask that you respect others and social distancing measures when using the BBQ’s and grounds. We cannot allow fire pits, fireworks, lanterns or any portable gas appliances for safety reasons.
Grounds – our lawned areas are free for all guests to use. We respectfully ask that you implement social distancing guidelines in all outdoor areas on site.
Each cottage is carefully prepared for your arrival. Should you have any queries please do not hesitate to contact us where we will gladly assist. Unfortunately, we cannot be held legally responsible for any issues which are beyond our control and we cannot fix during your stay. We will endeavour to assist where we can and ensure that we appropriately remedy the situation.
We provide all bed linen and a set of towels per guest. We also provide a starter pack including toilet rolls, a bin bag, tea towel, oven glove, dishwasher tablets, hand soap and washing up liquid. We do not provide cleaning products in cottages for safety however these are available upon request. We also do not provide salt and pepper for hygiene issues.
Haybarn, Granary and Seascape all have stair gates. Cots and highchairs are available for use in all of our cottages upon request however we politely ask that you bring cot bedding.
Each cottage has a maximum occupancy. Should we find additional guests over and above the original booked numbers we reserve the right to ask them to leave, unless pre-agreed.
Unfortunately, we can only accept well-behaved dogs into our Woodland and Meadow cottages. This is for allergy purposes. If for whatever reason we find dogs in any of our other cottages regrettably we may have to ask you to leave.
We charge an additional £10 per dog per stay.
Please ensure dogs are kept on a lead at all times and all mess is cleared up and disposed of in our refuse bins. They must also be kept off the furniture and out of bedrooms. We do request that you take dogs with you when leaving the property. We understand that this may not always be possible (i.e. when using our facilities), however should they be left alone we ask that you do so only if they are comfortable.
Please inform us immediately of any damages. Regrettably, we may have to incur additional charges depending upon the nature of the damage including additional cleaning charges or the cost to repair or replace.
Our cottages are in a rural location for couples, friends and families to enjoy. We cannot accept bookings for hen or stag parties. We politely ask that you respect other guests at all times during your stay. Should we feel that your behaviour is unreasonable then we may, regrettably, request that you and your party leave. In this instance, no monies will be refunded.
WIFI and internet use
Our WIFI is free of charge and can be accessed by all guests. Due to our rural location, signal may not always be as strong as city locations however should you encounter any issues please contact us and we will endeavour to assist. Occasionally, we may be affected by larger service issues out with our control (area network outages etc) however we will make you aware as soon as we do should this occur. Generally, a good 4G mobile phone signal can be reached in all areas of our site.
Should you use our WIFI we request that upon departure you sign out of all accounts on our devices. We also ask that you use our internet accordingly and within the law. We cannot be held legally responsible for any misuse of internet on our premises.
Website and data
We do endeavour to keep our website as up to date as possible. We may, on occasion, alter or improve our cottages. We cannot make any guarantees that our website is accurate or up to date at all times.