HOW CAN I MAKE A BOOKING?
You can make a booking in one of our 9 self-catered holiday cottages via our website, via email firstname.lastname@example.org or by telephone on 01723 375844.
We would always recommend booking online via our website as we cannot guarantee emails or phone calls are picked up straight away.
WHAT DEPOSIT DO YOU REQUIRE?
A 30% deposit is required to secure your stay and the balance due no later than 30 days prior to your date of arrival. Should you book within 30 days of your arrival date then an amount equal to the full balance is due upon booking.
WHAT IS YOUR CANCELLATION POLICY?
In case of cancellation, we would recommend taking our travel insurance (we do not endorse any particular provider).
Our full cancellation policy can be found as part of our terms and conditions.
WHAT HAPPENS ONCE I HAVE MADE A BOOKING?
You will receive an email confirming your booking and deposit payment. We will then be in touch via email 30 days prior for your balance payment.
We will then send you our guidebook full of lots of handy tips and information about your stay with us 10 days before your stay.
WHAT TIME IS CHECK IN/ OUT?
Check in time is no earlier than 4pm. This allows us to thoroughly clean and prepare each cottage in between guests.
Check out is no later than 10am to allow us to prepare for incoming arrivals.
CAN I BRING A DOG?
Only our Meadow and Woodland View cottages are pet friendly (each sleeping up to 4 people). We do ask that pets are well behaved and not left in on their own nor are allowed on to the furniture.
WHAT IS PROVIDED IN THE COTTAGES?
All cottages are fully equipped with microwaves, gas hob/ovens, kettle, toaster, crockery, cutlery, fridge/ freezers and dishwashers. We also supply a starter pack of toilet rolls, bin bag, tea towel and oven glove, washing up liquid plus hand soap.
For safety reasons we do not supply cleaning products.
We also supply all bed linen and a set of towels per guest. Please note we do not provide extra towels for use in our swimming pool.
ARE THERE LAUNDRY FACILITIES?
We have a designated laundry room with coin operated washing machines and tumble dryer plus clothes airer’s and an outdoor clothes line. We also have a range of books, DVD’s and board games.
IS THERE PARKING?
Each of our cottages has a designated parking space with ample additional parking found in front of our swimming pool (only a short walk from our cottages).
ARE THE GROUNDS SHARED?
All of our courtyard and lawns are shared amongst our cottages. We have ample tables and chairs plus several BBQ's which are available to use for all cottages.
CAN I USE THE SWIMMING POOL?
The swimming pool is for the use of our resident guests only. It is open every day 8am until 9.30pm. On check in days (Monday’s, Wednesday’s and Friday’s) we operate on a “free swim” basis whereby the pool is open all day for everyone to use with no restrictions.
On other days (Tuesdays, Thursdays, Saturdays and Sundays) we operate a “time slot” system whereby each cottage can book one 1 hour 30 minute slot on each of these days. These are booked from 8am on the day prior using the whiteboard inside the pool building.
Unfortunately, we cannot allow swimming on departure dates.
DO YOU ALLOW GROUP BOOKINGS?
As our cottages are in a rural location for couples, friends and families to enjoy, we cannot accept bookings for hen or stag parties. Should we feel a booking is in breach of our terms and condition’s we reserve the right to cancel.
CAN WE ORDER A SUPERMARKET DELIVERY?
Yes – all major supermarkets deliver to us. Just state our address and your cottage name in the “other info” section.
Our cottages are in a rural location for couples, friends and families to enjoy. We cannot accept bookings for hen or stag parties. We politely ask that you respect other guests at all times during your stay. Should we feel that your behaviour is unreasonable then we may, regrettably, request that you and your party leave. In this instance, no monies will be refunded.
DO YOU HAVE WI-FI?
All our cottages have free Wi-Fi available. Please note that we are in a rural area therefore signal may not always be as strong as built-up areas.
Should you use our WIFI we request that upon departure you sign out of all accounts on our devices. We also ask that you use our internet accordingly and within the law. We cannot be held legally responsible for any misuse of internet on our premises.
HOW FAR IS IT TO…?
Scarborough Town Centre and the beach? By car, approximately a 10 minute drive.
Whitby? Approx. 25 minute drive.
Nearest pub/ restaurant? There are several pubs, cafés and restaurants in Scalby Village – approx. 5 minute drive or 20 minute walk.
WHERE CAN I SEE YOUR TERMS AND CONDITION’S?
Our t’s and c’s can be found here.